Why can't I find new products, articles, etc?
Once the App is installed, it scans your store to identify all translatable text from Shopify. You can then easily find and translate these texts within the App. The App will continue to scan your store periodically for any new or updated content, ensuring your translations stay up to date.
If you're unable to locate specific text within the App, it's often because the text was added after the last scan, and the next scheduled scan hasn’t started yet.
To resolve this, you can manually trigger a scan in the App to immediately detect and add the new text for translation. We have 2 methods to trigger a scan:
- Full Store Scan - The app will scan your entire store, checking every page, product, collection, etc. for any new or updated text. While it takes longer, it ensures that every part of your store has been checked.
- Targeted Scan: Language or Category - This is a more focused scan that checks only a specific language or category within your store. It's faster but requires additional scans for other areas if you add new content.
Full Store Scan
Go to the "Dashboard" page located in the sidebar
Scroll down until you see the "Scan Items" button and click it
A pop-up will notify you that the scan will begin shortly. You will also receive an email when the scan is complete to keep you informed.
- After the scan is complete, you should be able to find the new texts and translate them.
Targeted Scan: Language or Category
Go to the "Manual Translation" page located in the sidebar
Select a target language and click the "Load text to translate" button. From here, you have the option to translate only a specific language or a specific category.
After clicking the "Scan" button, a pop-up will notify you that the scan will begin shortly. You will also receive an email when the scan is complete to keep you informed.
- After the scan is complete, you should be able to find the new texts in the language or category and translate them.
If you still can not find the text after the new scan, please email us at help@hextom.com. We will help out.