Why Can't I Find New Products, Articles, or Other Content?
When the app is first installed, it scans your store to identify all translatable text from Shopify. You can then easily find and translate these texts within the app.
The app also continues to scan your store periodically for new or updated content, so your translations stay current.
If you cannot locate specific text, it’s usually because the content was added after the last scan, and the next scheduled scan hasn’t run yet.
How to Find New Text
To detect new content immediately, you can manually trigger a scan. There are two types of scans available, full store scan and targeted scan. Please check below the steps on how to run these:
1. Full Store Scan
This option checks your entire store (all products, collections, pages, and more). It takes longer but ensures that every part of your store is covered.
In the app's dashboard, scroll down and click Scan Items button.
A pop-up will confirm that the scan will begin shortly.
If you wish to stop the scan, you may click the Cancel Scan button.
Once the scan finishes, you will receive an email notification, and all new text will appear in the app for translation. You will also see the scan results in the dashboard.
2. Targeted Scan (by Language or Category)
This option is more focused, scanning only a specific language or category. It’s faster but may require additional scans for other areas if you’ve added multiple types of new content.
Go to the Translation page in the sidebar.
Select a target language and click Load text to translate.
Choose whether to scan by language or by category by clicking the appropriate Scan button.
A pop-up will notify you that the scan will start in a few minutes.
Afterwards, the new text will be available in the app for translation. You will also see the recent scan results in the dashboard.
If the text still cannot be located after the new scan, please contact us via email at help@hextom.com and we will provide assistance.