Auto-coverage replacing Manual or AI Translations

There are cases where translations made in the "Manual" or "AI translation tool" are replaced by the "Auto-coverage feature". We can verify if this is the case by following these steps:

1. Confirm that "Auto-Coverage" is enabled.
2. Check the translation to see if this exists in the "Manual or AI translation tool" and compare it with what appears on the storefront.
3. If the translated text changes to a different version after the page finishes loading, it indicates that the "Auto-Coverage translation" has replaced the original translation.

Example

This is the initial translation to Spanish when the store is loading:

However, shortly after the store finishes loading, this is replaced by the translation in the image below. The replaced words are the following: de aventura to adventure

Solution

If the text supports HTML like product descriptions, we can wrap it with the following code through Manual Editor tool to prevent it from being translated by auto-coverage:

<span class="notranslate"></span>

If the text doesn’t support HTML like product titles, we should use custom translation in the Visual Editor tool (VE), by setting both the base and translation text to be the same, the Visual Editor will automatically add the necessary wrapper.

In the example above, since the affected item is the product title, we should use the Visual Editor.

Below are the steps on how to use the Manual Editor tool and the Visual Editor tool.

Manual Translation Tool

1. Go to “Manual Translation” either from the app dashboard or in the sidebar navigation,

2. You can use either the "keyword search" or "category filters", to find the text.

3. Once you find the relevant text, toggle the "view code" then apply the code to wrap the translation text.

4. Toggle off the "view code" and hit "save".

   

Visual Editor Tool

1. Navigate to the "Visual Editor Tool" from the dashboard page in our app, or through the left side menu.

2. Select your target language for translation, which can be found at the top of the page.

3. Click "all translations" at the top right hand, then click the "add translation" button to add a custom translation.

4. Set the same base and translation text, then click "create" to add the translation and the visual editor will automatically add the wrapper.

By wrapping the translation text with the code, this prevents auto-coverage from translating this specific field of text.

If you still have issues after following these instructions, please contact us for support.