How to Backup and Restore the translation data of my store? •

If a language is removed from your store, Shopify will delete the translation data for that language. Similarly, if your default language is changed, all translation data associated with that language will be lost.

Previously, reversing these actions allowed you to recover the translation data with a simple store scan. However, due to a recent change on Shopify’s end, this method no longer works, and the data is permanently lost.

Backup Feature:

To resolve this issue, we've implemented a backup feature in our Translate My Store & Currency app. Even if your translation data is deleted from Shopify, you can easily restore it using the backups stored within our app.

How to Use the Backup Feature:

1. Open the Translate & Currency App: From either the dashboard or the sidebar, access the Backup & Restore task function.

2. Turn on the "Auto Backup" feature so our app can automatically back up translations periodically.

3. If you want to back up your translations immediately, click the "Backup Now" button.

4. At the bottom of the page, you can find all your backup tasks.

Restoring Your Translations

To restore all translations, simply click the "Restore" button to restore the translation data to the backup version.

How it works:

In the case where all translations for the French language were lost, after the restore task, the French language translations were successfully recovered.

After the restore task, we can see that our French language has recovered the backup translation.

Tutorial Video:

We also have a video guide that covers the feature available here:

Need Help?

If you have any questions, feel free to email us at help@hextom.com.