How-to-fix Cart Drawer Issue with Upcart

If you have Upcart installed in your store along with the Translate My Store app, you might notice that on translated pages, the cart drawer stays open and cannot be closed even when clicking the “X” button.

This issue often happens because some Upcart settings are stored in metafields, which may have been translated. Removing or resetting those translations resolves the problem.

Steps to Fix the Issue

1. Go to the app's dashboard and open Manual & AI Translation for the language where the issue occurs.

   

   
   

2. Scroll down until you see the Shop & Metafield category, then click the Manual button.

   

3. On that page, locate any metafield entries containing the word “Upcart”. You can either:
   • Remove the translated text (leave the field blank), or

   • Make the translated text exactly “Upcart” (same as the original).

     

     
     
4. After you’ve made your changes, click Save. The cart drawer should now close properly.

If you don’t have Upcart installed but are still seeing this issue, or if the problem continues after removing translations, please let us know at help@hextom.com so that we can assist you.