Why is the image I translated with the image translation tool not appearing on my store?

After Translating an image with the image translation tool you might not see the image translated on your store. The most common cause for this issue, is for there to be a conflict with the image translation tool, and the Manual Translation tool. This means that you can solve the problem by locating the image's source URL in the manual translation tool, and then remove its translation.

Lets look at an example. On my test store I have the following image:

And I want to translate this image into French, with the image translation tool. In that tool, I find and translate the image, as shown here:

But when I look at my store in French, it isn't translated!

This is because there is a conflicting URL translation. We can find it by searching for "shop_images" into the keyword search tool, or the image name if too many options come up for "shop_images"

Simply delete this translation, save, and the image translation will work correctly!

That's it! Please let us know if you have any follow up questions at help@hextom.com